Imagine being the driving force behind seamless workplace services for the world's largest jewellery brand's production facilities. If you thrive on coordinating people, services, and operations while ensuring an excellent employee experience, then you might be our next Officer, General Services Support at Pandora Production.
We love that you will…
- Coordinate and oversee daily General Services operations, including transportation services, canteen, minimart, mailroom, lockers, parking areas, and company vehicles, ensuring smooth and efficient service delivery.
- Monitor and manage service providers and contractors to ensure compliance with service level agreements (SLAs), company policies, and operational standards.
- Support effective budget management and monitor key performance indicators (KPIs) to drive service excellence and continuous improvement.
- Ensure all General Services activities align with Pandora's Zero Accident objective and contribute to a safe working environment.
- Conduct routine inspections of facilities and services, identify improvement opportunities, and provide recommendations to enhance employee satisfaction.
- Coordinate with internal stakeholders and external vendors to ensure efficient operation and maintenance of common areas and shared facilities.
- Monitor food service quality, cleanliness, hygiene standards, and compliance with nutrition and food safety requirements.
- Gather, analyze, and address employee feedback by providing practical solutions and improving service experiences.
- Prepare monthly reports, presentations, and service performance summaries for management review.
- Organize and support 5S activities to maintain workplace standards and operational efficiency.
- Support ISO 14001, occupational health and safety, energy management, risk management, and audit-related activities through documentation and data preparation.
- Contribute to company initiatives, projects, and employee engagement activities as required.
- Support team development through collaboration, coaching, and fostering a positive and service-oriented mindset.
We love that you are…
- Bachelor's degree in Business Administration, Hospitality Management, Facilities Management, Human Resources, or related fields.
- Experienced in administration, facilities management, employee services, general affairs, or related operational support functions.
- Strong in coordinating with multiple stakeholders, vendors, and service providers.
- Skilled in problem-solving and handling employee concerns with a customer-service mindset.
- Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced manufacturing environment.
- Comfortable analyzing data, monitoring budgets, and preparing reports and presentations.
- Knowledgeable in workplace safety, facility operations, 5S, and continuous improvement practices.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
- Good communication skills in both Thai and English.
- Proactive, adaptable, and passionate about delivering high-quality employee services.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Thailand
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, 113 million pieces sold globally were all hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.
