Location: Paris
CDD
The CRM & Loyalty expert/consultant (Temp contract) will support the Western Europe Customer Engagement team during a maternity cover, and will support the planning, executing, and optimizing CRM and loyalty communications, especially for the French market and as a support punctually in Iberia.
The role co-manages a high volume of newsletters and tactical campaigns, ensuring strong performance, commercial relevance, and on-brand execution. This position partners closely with Retail Excellence, eCommerce, Media, GTM, and the wider marketing teams to deliver best-in-class customer engagement. This role also shares good practices and insights at more strategic level to the Senior Manager of the wider Paid Media and Consumer Insights teams to optimize BAU.
Key Responsibilities:
CRM & Campaign Execution
Manage around 4 newsletters per week, with increased cadence during peak (e.g., 1 per day during Black Friday).
Coordinate end-to-end campaign delivery: briefing, content checks, testing, deployment, and performance monitoring.
Adapt communications quickly in response to last-minute changes (pricing, product availability, creative updates).
Loyalty Program Management
Support My Pandora loyalty program (points, vouchers, rewards).
Ensure accurate loyalty messaging within CRM flows and campaign communications.
Cross-Functional Collaboration
Support the rest of the team on BAU operations
Support the Senior Manager of the wider Paid Media and Consumer engagement Team on CRM and Loyalty insight, knowledge and good practices sharing
Work closely with Retail Excellence, eCommerce, Media, GTM, to ensure accurate and timely information (new openings, product launches, stock issues, bestsellers), as well as Global Teams
Validate launch readiness (e.g., check product availability online prior to newsletter send).
Participate in weekly meetings, updating plans based on sales results, stock levels, product performance.
Performance & KPIs
Monitor and optimize:
Open rate/Click-through rate/Conversion rate/Basket value…
Apply insights to weekly planning and content adjustments.
Project & Workflow Management
Manage multiple CRM projects simultaneously in a fast-paced environment.
Adjust campaign calendars weekly based on commercial priorities and market dynamics.
Ensure CRM communications reflect real-time business needs (stock-outs, push on bestsellers, new launches).
Team Context
Works closely with the other CRM specialists in the team, based in Madrid and Paris.
Support rest of teams and cross-market alignment is important in this role
Profile We’re Looking For
Highly responsible, adaptable, reliable, and proactive.
Previous CRM & Loyalty experience is required (min.5 years professional experience in this field)
Use of tools : Bloomreach mandatory, Jira is a plus
Hands-on with a strategic view
Strong attention to detail and quick decision-making under pressure.
Curious, adaptable, and able to operate as a 360° “Swiss army knife” marketer.
Transparent communicator, collaborative, and able to challenge constructively.
Creative mindset — experience retail, ecom or fast-paced industries is valued.
Professional English and native French mandatory. Spanish is a plus.
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.
